Small businesses grow and change rapidly, so it becomes essential to be able to scale up or down quickly. For example, if a company adds new employees, it will need to adjust its phone system to support the increased number of lines.
Voice communication is essential for any business, no matter how big or small. Voice communication gives you a secure way of communicating with customers and potential clients as well as allowing you to manage your business. These voice communication benefits can be incorporated into businesses’ operations with cloud telephony software.
Cloud Telephony software refers to a communications technology in which all applications and communication devices are hosted on the premises of the service provider. To get these services up and running, any business does not have to purchase any hardware or install any software. You can use the service as an IVR, call center setup, call recording, or virtual number. These services can be launched on a mobile phone, a traditional phone, or a computer system, i.e. You can choose to use your tablet, laptop, or desktop computer.
What is cloud telephony software exactly?
Cloud Telephony software uses the Internet to transmit and store data. It works by using a protocol that digitizes the voice and transforms it into files. Then it transports it via the internet to its recipient, just like other data transfers.
Cloud telephony services are available via a software system that is accessible over the Internet. IP devices are software applications that can be installed on computers, tablets, phones, and cell phones. The user can also use their Internet access to communicate regardless of where they are located.
How cloud telephony software works
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IP telephony converts voice signals (analogs) into data packets that can then be sent over the Internet. It also decompresses these data packets to make the voice audible by the person calling. IP telephony allows you to have fixed telephone service via the Internet if you have an Internet connection at your home or workplace.
These are the benefits of cloud computing combined with telephony, and why it is so attractive:
Mobility and flexible work
Customers enjoy the greatest benefit of a cloud-based telephony system: mobility. Cloud providers allow companies to access a variety of telephony features anywhere they are. Employees can set up the service so that the number rings their office phone, their mobile phone, or another number on the traditional phone system when someone calls. It is possible to add new features easily, such as call recording, call attendants, and call redirects without having to invest in complex, expensive equipment.
Fully-Integrated Communications System
Gartner’s research shows that the integration of company communications with everyday business applications and workflows can increase efficiency.
Cloud-based business tools are easy to set up, so employees can stay connected no matter where they are. The cloud helps increase productivity and provides a consistent business presence. It also allows for seamless access to CRM Software tools and email.
Current expenses can be saved
Companies are saving money and investing in telephony services that will save them the cost of traditional calls. This telephony service can be accessed via the Internet and is accessible in the cloud. This means that there are no investments and you have access to all the functionalities that a telephone exchange grant grants.
You can save on communication costs and also make configuration changes and maintenance easier by having them managed remotely via an internet-accessible console.
It is more than just calling
Cloud telephony software is a way to support marketing efforts beyond just calls. Exotel allows you to set up missed calls and text marketing. These are popular engagement tools in India. You can also use it to support paid advertising with campaign-specific virtual numbers that you can use for measuring performance.
Efficiency and Time Management
IT staff can manage their systems more efficiently through web-based customer portals. This full access allows IT staff to view the customer’s account and system, as well as trouble tickets, training, billing, and analytics. They can also see the installation and configuration of the service and help with billing.
Cloud solutions can also be integrated with other cloud-based apps, giving mobile employees access to the same features and functionality as if they were at work.
If you implement a cloud telephony software plan correctly, you can expect to save money and have rock-solid reliability. The cloud offers the same resilience and multisite replication as any other cloud-based app, but without the single-point-of-failure that you get from an on-premises PBX. Your phone service will continue to work across your entire business, even if your backup data center or HQ goes down. Many reputable cloud telephony software companies also offer mobile phone apps or allow you to redirect the incoming business calls to your mobile number. This allows you to continue running your business even if you lose your internet connection.
Cloud-based solutions can be easily upgraded. Cloud-based solutions are easy to upgrade and offer dependable security. The system is constantly monitored for unusual activity. The system will automatically lockdown if there is any suspicious activity. Your cloud provider will address the issue on a priority basis to get your solution back up and running securely.
Cloud telephony software: A new telephony model for businesses
Many businesses are moving from a traditional telephony system that required an initial investment, implementation, and ongoing maintenance costs to a Software as a Service model (SaaS).
This is a revolutionary technology because it allows one provider to integrate multiple actors into a chain. The best thing about it is that it can be used as a replacement for the telephone exchange and the telephone service. It allows companies to use new features to increase their productivity and quality of services.
Akshay is a Software Analyst at Techimply, India. With experience in the technology-driven field, he has mastered his knowledge on How(s) and What(s) to be done for a business. Also, he’s keen to share his knowledge on a few technology-related topics such as cloud technologies, ERP, CRM, POS software, and data security with readers that can assist any kind of business.